Kelly runs trips for Samiamwanders out of a spreadsheet and a folder tree. Below is a slice of her real practice inbox. Hit sort, then click any email to see what Ops Sorted does with it.
Kelly's inbox · Samiamwanders · Dolomites departs in 8 days
Today is Fri 3 Jul 2026
Sorted. 9 of Kelly's 19 emails shown: 2 fires on top, 3 need her call, 3 routine drafted, 1 ignored. The pile just became a queue.
← Click an email. You'll see the message, then the card Ops Sorted hands Kelly.
SCENE 2 · 7 DAYS OUT
The final reconfirmation catches what the spreadsheet loses.
Every booking gets reconfirmed twice: 45 days out, then a final sweep 7 days out. The final one isn't a re-type. It reconciles everything that changed in between, across every vendor at once.
24 guests22 guests the Frasers withdrew, ankle fracture
2 vegans3 vegans Jemmy went vegan in a thank-you note
Rifugio FanesRifugio Lavarella burst pipe, Day 3 hut swapped
24 bags22 bags baggage transfer updated to match
Night
Vendor
Final reconfirmation
Day 1
Hotel Ciasa Lorenzi
✓ Ready · 22 pax, 12 rooms
Day 2
Rifugio Biella
✓ Ready · notes the annex + 19:30 dinner
Day 3
Fanes → Lavarella
■ Hold · new booking not confirmed yet
Day 4
Rifugio Lagazuoi
■ Hold · balance unpaid, beds at risk
Day 5
Rifugio Averau
✓ Ready
Day 6
Rifugio Croda da Lago
✓ Ready
Day 7
Rifugio Coldai
■ Hold · silent, phone them first
Day 8
Rifugio Vazzoler
✓ Ready
Day 9
Hotel Astor
✓ Ready
All
Dolomiti Baggage Transfer
✓ Ready · 22 bags
"7 drafted and ready. 3 held. It refuses to finalise a hut she hasn't paid."
SCENE 3 · THE GATE
Drafts, never decides. Try to make it send.
The name is the rule. No email leaves, no payment moves, no record changes without Kelly saying so. Don't take our word for it, push the buttons.
I've drafted the Lagazuoi payment note and the 7 final reconfirmations. They're labelled DRAFT and waiting for you. Nothing has been sent.
WHAT YOU JUST SAW
The legwork moved. The judgment didn't.
Every card above was drafted from the operator's own knowledge: the trips, the guests, the vendor quirks, the payment terms that used to live in one person's head. Kelly reviews, decides, and sends. That's the whole product.